Terms of Use

General terms and conditions of use of the site of  " V and V – ISOMATIC " Ltd.

 

These general terms and conditions govern the relationship between" V and V - ISOMATIC " Ltd. and its clients. By pressing an object, image, link or button located on the website: www.viv-isomatic.com you are deemed to accept or agree to these Terms and conditions.

1. Definitions

Within the meaning of these general terms and conditions, the expressions below shall have the following meaning::

1. "V and V-ISOMATIC" Ltd. is an active trading company, duly registered according to the requirements of the Bulgarian legislation, with company "V and V - ISOMATIC" Ltd., UIC: 831512024, with headquarters and address of Management in the town. Sofia, STR. "Pirin" 40A
2. "Website" is a website in the public internet space with a domain name www.viv-isomatic.com
"Account" means an account registered at www.viv-isomatic.com
3. "Online store" means the virtual store located on www.viv-isomatic.com providing the opportunity to purchase goods via the Internet
4. "User" means a person using the functionalities of the site.
5. "Buyer" means a person who makes a purchase of goods from an online store.
6. "Consumer" - means a consumer within the meaning of the Consumer Protection Act ("CPA").
7. "Personal data" - means personal data within the meaning of the Personal Data Protection Act and the European legislation ("PDPA").
8. "General terms and conditions" means these general terms and conditions.
9. "Content" - has the following definition:
All information on the website can be viewed using an electronic device;
10. The content of all e-mails sent to user and client by "V and V-ISOMATIC" Ltd. by electronic means and / or any other means of communication;
11. Any other information to a user or customer received from an employee of" V and V - ISOMATIC " Ltd, regardless of the way of communication;
Information related to products, services, prices, discounts and/or fees applied or offered by" V and V - ISOMATIC " Ltd.;
Information concerning "V and V-ISOMATIC" OOD or any information with a source "V and V-ISOMATIC" OOD.
12. "Client" - a person who accesses the content, services or website of" V and V - ISOMATIC "Ltd.in any way, and who creates his profile uses the services offered by" V and V - ISOMATIC " Ltd.

13. "Profile" - an Element consisting of two names, phone number, Apostille address, country and password, which allow only one client to access limited parts of the website and through which the services are accessed and information is exchanged between "V and V-ISOMATIC" Ltd.and the client.

14. "Distance contract" - any contract concluded between" V and V - ISOMATIC " Ltd.and a client without physical contact, through the exclusive use of one or more means of distance communication until the conclusion of the contract, including at the time of conclusion of the contract. For the avoidance of doubt, it is agreed that each order made separately constitutes a separate distance contract;

15. "Brochure, notice, communication" - electronic information means concerning products or promotions offered by" V and V - ISOMATIC "Ltd.in a certain period of time, without binding" V and V-ISOMATIC " Ltd. to the provided information.

16. "Video consultation “ – the implementation of a direct video connection between client and employee of” V and V - ISOMATIC" Ltd.

2. GENERAL PROVISIONS

2.1. This document defines the general terms and conditions under which the customer may use the website and its content, place an order for goods offered by "V and V - ISOMATIC" Ltd., in the cases where there is no other valid written agreement between "V and V - ISOMATIC" Ltd. and the respective customer. The document shall also be applied for the settlement of the relations between "V and V - ISOMATIC" Ltd.and a client in respect of distance contracts concluded between them.

2.2. The use, including but not limited to accessing, visiting and viewing the content of the website and/or the goods, including making statements and concluding contracts, assumes that the customer is aware, agrees, accepts and undertakes to comply with these general terms and conditions.

2.3. Access to the services provided by" V and V - ISOMATIC " Ltd. for conclusion of distance contracts is possible only through the publicly accessible website www.viv-isomatic.com.  

2.4. The client is responsible for all caused to "V and V - ISOMATIC" Ltd.and/or third parties property damages arising from his behavior – action and/or inaction in the use of the website, its content and the services provided.

2.5. In the event that the client does not agree and/or does not accept and/or revoke his agreement with these general terms and/or part of them, he undertakes not to use the website, content and services, not to make statements and not to conclude contracts within the meaning of these general terms and conditions. If the client does not fulfill his obligations under the preceding sentence, the provision of P. 2.2. of these general terms and conditions.

2.6. The client may not retroactively withdraw his consent to the content of these general terms and conditions, as long as a contractual relationship is in force or until he has paid all amounts due under the contract to "V and V - ISOMATIC" Ltd.

2.7. The client has the right to withdraw the agreement with this document at the time of making an order, in case the latter has no obligations to "V and V - ISOMATIC" Ltd.and only if the execution of the order has not begun. In this case "V and V - ISOMATIC" Ltd.will terminate the order without the occurrence of additional obligations and without any of the parties being liable for damages.

2.8. The services on the website can be used only by customers who have duly registered / filled in a registration form, according to the requirements of "V and V - ISOMATIC" Ltd. / and have not been rejected by "V and V - ISOMATIC" Ltd., regardless of the reason. Persons under the age of 18 are not allowed to use the website, content and services, to make statements and conclude contracts within the meaning of these general terms and conditions. By registering on the website and creating a profile, the person declares that he / she is an adult (at least 18 years of age) and that the data provided by him / her are genuine. For the use of false data, the client is criminally liable.

2.9. By placing an order through the internet portal, The Client declares that he is familiar with and accepts these general terms and conditions, as well as that he gives his explicit consent to the conclusion of distance contracts. 

2.10. "V and V - ISOMATIC" Ltd.has the right to transfer its rights and obligations under this document and under any contract and contract from a distance to a third party, in which case "V and V - ISOMATIC" Ltd. shall not be released from liability for the performance of the transferred obligations in respect of the client, and the acquirer shall act as co-debtor of "V and V-ISOMATIC" Ltd. The transfer of the rights under the preceding sentence shall be made by written notification from "V and V - ISOMATIC" Ltd.to the client.

3. Content

3.1. All content, including but not limited to static images, dynamic images, text and/or multimedia content, design, software, databases, information and any other content published on the website are the exclusive property of "V and V - ISOMATIC" Ltd.

3.2. Without the express written consent of" V and V - ISOMATIC "Ltd., the client is not entitled to copy, transfer, modify or make other amendments, use, associate with, exhibit, include any content in any context other than that of" V and V - ISOMATIC "Ltd., including any content from the website of" V and V - ISOMATIC " Ltd., removing images, brands, distribution of materials prepared for reproduction, modification or exposure to content.

3.3. Any use of the content for purposes other than those expressly mentioned in these Terms and conditions is prohibited.

4. Contact

4.1. "V and V - ISOMATIC" Ltd. publishes on the website its full and accurate identification data, as well as its contact details on the part of the client.

4.2. By filling in the contact form provided on the website, the client agrees and allows "V and V - ISOMATIC" Ltd.or its representative to establish contact with the client through the provided information.

4.3. Partial or full completion of the contact form does not oblige "V and V - ISOMATIC" Ltd.to provide feedback to the client.

4.4. By filling in the contact form, the client expressly provides his consent to receive notifications, messages and information from "V and V - ISOMATIC" Ltd. The access to the website, the use of the presented information, the visit of its pages or the sending of Apostille notices addressed to "V and V-ISOMATIC" Ltd.is done electronically, by telephone or other means available to the client, which constitutes a presumption that the client agrees to receive notifications from "V and V - isomatic" Ltd. electronically and / or by telephone, including e - Apostille communication or notifications on the website. 

4.5. "V and V - ISOMATIC" Ltd. reserves the right not to respond to all requests of any kind received in any way (electronic way, telephone, etc.).

5. BROCHURES, NOTIFICATIONS AND MESSAGES

5.1. When a client creates an account on the website by accepting the general terms and conditions, he agrees by default to receive brochures, messages and/or notifications from "V and V - ISOMATIC" Ltd. In his profile, the client can at any time agree or refuse to receive the "newsletter" sent by "V and V - ISOMATIC" Ltd.

5.2. The client may refuse to receive brochures and / or notifications at any time by notifying in writing "V and V - ISOMATIC" Ltd.about this. The refusal to receive brochures and/or notices does not mean that the client rejects, amends or renounces the acceptance of these general terms and conditions.

5.3. "V and V - ISOMATIC" Ltd.reserves the right to choose to whom to send brochures and/or notifications, as well as to remove from its database a customer who has given his consent to receive brochures and/or notifications without any future commitments by "V and V-ISOMATIC" Ltd. or additional notice.

6. PERSONAL DATA. Privacy

6.1. By accepting these general terms and conditions, the client gives his explicit consent to the processing of the personal data provided by "V and V - ISOMATIC" Ltd. "V and V-ISOMATIC" Ltd processes (collects, uses, provides, etc.) personal data of clients only for the following purposes:

- Confirmation, delivery and invoicing of an order;

- Verification, verification and processing of payments and transfers;

- Cancellation of orders and resolution of other problems of any nature related to an order or contract for purchased products;

- Ensuring access to goods, including the performance of distance contracts and all relations between the parties arising therefrom;

Sending brochures, notifications and messages and marketing purposes;

- Making contact with customers for service, marketing and strategic purposes.

6.2. The client has the right to object to the collection of personal information and to request its deletion, thereby withdrawing his consent to these general terms and conditions and waiving any rights described therein, without any further obligation on the part of each party to the other and/or, without any of the parties being liable for any damages to the other.

6.3. The customer has the right to change the data initially provided by him in order to declare a change, if such has been made.

6.4. The personal data, which" V and V - ISOMATIC " Ltd. requires when registering a customer, are used only for the service of the same – confirmation and execution of orders, delivery of information in the form of a newsletter and contact with the users in the event of problems arising related to the order of goods from the internet portal. "V and V-ISOMATIC" Ltd. guarantees that the data in question will not be provided in any form to third parties or used for purposes other than those described above.

6.5. "V and V - ISOMATIC" Ltd.may process and provide to third parties personal data in the cases when this is requested by authorized state or municipal authorities, as well as in the cases provided by a statutory act in force at the time of the event.

7. MAKING SALES THROUGH THE INTERNET PORTAL OF" V AND V - ISOMATIC " LTD.

7.1. Access to services:

7.1.1. Access to services is allowed to any customer who has completed a registration form, has created a profile on the website of "V and V - ISOMATIC" Ltd.and has paid the price due for the service.

7.1.2. In order to be allowed access to services, the client must accept these general terms and conditions.

7.1.3. "V and V - ISOMATIC" Ltd.may restrict the access to services of a client in view of his previous unlawful actions and/or omissions without prior warning or notice.

7.1.4. Each client may have only one profile on the website.    "V and V - ISOMATIC" Ltd. does not allow the sharing of one profile between several persons, expressly agreeing that the responsibility for all damages from such sharing is borne by the client. Notwithstanding the foregoing," V and V - ISOMATIC " Ltd. reserves the right to restrict or terminate the client's access to the website without notice in case he finds an attempt to share and/or unauthorized sharing of an account between several persons.

7.2. Products offered

7.2.1. "V and V - ISOMATIC" Ltd. may publish on the Website Information About offered products, active promotions, expected products, future promotions, etc.N.

7.2.2. "V and V - ISOMATIC" Ltd. May at any time for one or more customers limit the possibility to purchase available products.

7.2.3. All prices related to the products presented are in Bulgarian leva (Apostille) and do not include Value Added Tax (VAT). The price of the product may not include the price for delivery of the same (if any), in which cases when concluding the distance contract before the completion of the Order "V and V - ISOMATIC" Ltd.will indicate on the website the exact value of the additional delivery costs that the customer has to pay, as well as the total value of the order, including the price of the ordered products including all taxes, fees, etc. and the cost of their delivery. With the conclusion of the distance contract, the customer provides his explicit consent to pay the total value, including the delivery costs, if any, in the amount indicated at the conclusion of the distance contract. 

7.2.4. The invoicing of the purchased products is only in Bulgarian leva (Apostille). Invoices are issued only in the name of the customer who made the order. 

7.2.5. All information used to describe products on the website, including but not limited to text, static, dynamic images, multimedia presentations, etc., do not constitute contractual obligations for "V and V - ISOMATIC" Ltd., but are only a way of presentation.

7.2.6. "V and V - ISOMATIC" Ltd. reserves the right to change the prices of the submitted products without informing the customer in advance.

7.2.7. The price of the products is the one indicated at the time of the order.

7.2.8. The price of the promotional products is the one indicated at the time of the order, during the promotional period, if mentioned, and under the other conditions expressly specified by "V and V - ISOMATIC" Ltd, if any.

7.2.9. The customer may withdraw from the products purchased by contract, under the terms and conditions of P. 7.6 of these general terms and conditions.

7.2.10. "V and V - ISOMATIC" Ltd. at its sole discretion and under unilaterally determined by it conditions may provide an additional discount to certain customers.

7.3. Order via Internet

7.3.1. The customer can order the products offered by" V and V - ISOMATIC " Ltd.at any time only through the website and through the profile registered by him.

7.3.2. By making his order, the customer declares that all information provided necessary for the purchase process is true, complete and up-to-date at the time of completion of the order.

7.3.3. Making his order, the customer agrees with the fact that "V and V - ISOMATIC" Ltd.can contact him through all available communication means to confirm the value of the order made and/or specify the terms of use of the products.

7.3.4. "V and V-ISOMATIC" Ltd. may unilaterally refuse to perform all or part of the products ordered by the client by notifying him in advance, without any further obligations for any of the parties and without any party being responsible for damages in the following cases:

7.3.4.1. the information provided by the customer on the Website is incomplete and / or incorrect;

7.3.4.2. the actions of the client on the Website may cause and / or harm of any kind to" V and V - ISOMATIC " Ltd. and/or its partners or customers;

7.3.4.3. other good reasons

7.3.5. On the website at the latest at the beginning of the ordering process "V and V - ISOMATIC" Ltd.indicates whether there are restrictions on the delivery of the products and what means of payment it accepts. Typically, the customer should choose one of the following payment methods.:

7.3.5.1. by bank transfer with payment order. and / or by debit card and / or credit card and / or by virtual POS terminal;

7.3.5.2. by postal money transfer via Econt Express.

7.3.6. The client agrees to make a payment according to the method of payment of the products chosen by him and according to the terms between the client and the respective payment service provider. In the event that "V and V - ISOMATIC" Ltd.does not receive payment according to the method chosen by the client "V and V - ISOMATIC" Ltd. has the right to consider the Order of the client invalid or to consider that the client has abandoned the order.

7.3.7. If the customer changes his / her personal information by means of templates available on the website, all existing contracts in force at that time remain in force with the data provided by the customer at the time of conclusion of the contract.

7.4. Contract and performance

7.4.1. The contract is considered concluded from the moment of confirmation of the order by the customer and receipt of payment of the requested products by "V and V - ISOMATIC" Ltd.

7.4.2. After confirmation of payment "V and V - ISOMATIC" Ltd.will deliver to the customer the products ordered by him, under the terms and conditions of the concluded contract.

7.4.3. The risk of using the products passes to the customer as soon as the customer receives the corresponding product, from which point the customer is considered to start using the products.

7.5. Quality and guarantees

7.5.1. The customer has the right to benefit from the statutory guarantee of conformity of the purchased products with the sales contract provided for in the Consumer Protection Act. 

7.6. Withdrawal of the contract

7.6.1. A customer of "V and V - ISOMATIC" Ltd.may withdraw from the concluded distance contract within 14 days from the date on which the customer receives the goods/service, provided that the product has intact integrity of the original packaging.

7.6.2. Provision of T.7.6.1. does not apply to contracts for the supply of goods made to the consumer's order or according to his individual requirements or where the goods are not available in the warehouse and additional delivery is required for them. In these cases, the customer cannot withdraw from the distance contract. The customer will be notified before completing the order that the goods are not available in stock or are made on his order.

7.6.3. The client is obliged to inform" V and V - ISOMATIC " Ltd. of his intention to withdraw from the distance contract in accordance with the order of the item. 7.6.1. by stating its decision unequivocally by any means of written communication (Apostille, fax or other) within the limits referred to in P. 7.6.1. deadline.

7.6.4. The client gives his explicit consent and confirms that with the receipt of the product the contract by "V and V - ISOMATIC" Ltd.will be considered fulfilled.

7.6.5. In case of withdrawal from the distance contract by the order of P. 7.6.1. "V and V-ISOMATIC" Ltd. will reimburse to the client all payments he has received from the client within 14 days from the date of his notification by the client that the latter has exercised his right of withdrawal from the contract. The refund shall be made by bank transfer to the client's personal bank account, opened in the Republic of Bulgaria, and this refund will not be associated with costs for the client. Transport costs and fees are not refunded when paid at the time of purchase.

8. MISUSE OF DATA

8.1. "V and V - ISOMATIC" Ltd.does not assume any responsibility in case a client is misled by and/or suffers damages from actions or omissions of third parties who present themselves as representatives of "V and V-ISOMATIC" Ltd.

8.2. The client undertakes to inform" V and V - ISOMATIC " Ltd. in the presence of such attempts, using the available contact forms.

8.4. The contacts made by" V and V - ISOMATIC " Ltd., through means of remote communication (e.g., Apostille-Apostille) contain complete and consistent information about the sender of the message and links to it at the time of sending.

9. Liability

9.1. "V and V-ISOMATIC" Ltd. is not responsible for the actions of any person who uses the content and/or information from the website.

9.2. "V and V-ISOMATIC" Ltd. is not responsible for any damages arising from use or inability to use information about the type of content presented on the website or for any errors or omissions in the content that may lead to damages.

9.3. "V and V - ISOMATIC" Ltd.does not guarantee to the client access to the website, to the content, to the account or to products and does not grant the right to download and partially or completely modify, copy or use the content in any other way or to transfer to third parties content to which it has / or has acquired / access under the terms of this document without the express written permission of "V and V-ISOMATIC" Ltd.

9.4. "V and V - ISOMATIC" Ltd. is not responsible for the way the customer uses the products provided. For the avoidance of doubt, the client declares and agrees that:

9.4.1. is familiar with the specifics of the products offered by "V and V - ISOMATIC" Ltd.

9.5. The customer acknowledges and agrees that the responsibility for any damages that may arise from the incorrect performance or application of the products is solely borne by and at the expense of the customer. 

10.INSPECTION OF THE GOODS. Returns

Upon receipt of the goods, the buyer is obliged to immediately review it and in case he finds obvious defects, broken packaging and/or any of the documents required by the Bulgarian legislation, to immediately inform the person making the delivery. If he does not do so, the item is considered approved, and the buyer loses the right later to claim that the goods have been delivered to him with obvious defects, and/or any of the documents required by the Bulgarian legislation. Claims of goods purchased through the online store are made according to the rules of the CPA (only for consumers) and/or according to the terms and conditions of their commercial guarantee. Address for complaints: Fr. Sofia, STR."Pirin" 40A for "V and V-ISOMATIC" Ltd. Technical support phone: 029583111.

11. FORCE MAJEURE

11.1. Except where otherwise expressly stated, each party to a contract that is still in force shall not be liable for non-performance, in part or in whole and/or in cases where the obligations are outside the terms of the contract, in case the non-performance of the obligations has occurred as a result of force majeure.

11.2.A party or its legal representative who invokes force majeure must immediately and comprehensively notify the other party of the event and take measures to prevent it in order to limit its consequences.

11.3. The party or its legal representative who refers to the event described above is exempt from liability only if the event that occurred prevents him from performing the contract in good faith.

11.4. If, within 14 days of the occurrence of the event, it cannot be overcome, each party has the right to request the other to terminate the contract without either party being liable for damages.

12. DISPUTES AND APPLICABLE LAW

12.1. By using, visiting, viewing, etc. on the website of" V and V - ISOMATIC " Ltd.the client agrees with these general terms and conditions.

12.2. Any disputes in connection with these general terms and conditions that may occur between a client and "V and V - ISOMATIC" Ltd.will be resolved by mutual consent. If this is not possible, they will be referred to the competent Bulgarian court in accordance with the Bulgarian legislation.

12.3. "V and V - ISOMATIC" Ltd.is not responsible for any damages, lost profits, costs, claims or other liability if they occurred in non-compliance with these general terms and conditions.

12.4. If any of the terms or provisions mentioned above are or are found to be invalid or Invalid for any reason, this will not affect the validity of the other provisions.

13. FINAL PROVISIONS

13.1. "V and V - ISOMATIC" Ltd. reserves the right unilaterally and without prior notice to make changes under these general terms and conditions and any changes on the website and its structure.

13.2. "V and V-ISOMATIC" Ltd. is not responsible for any errors that may appear on the website for any reason, including those caused by changes, settings, others that are not made by the administrator of the website.

13.3. If a client has any questions, questions or suggestions to “V and V-ISOMATIC " Ltd., he can contact: 029583111, as well as to Urga-Urga: office@viv-isomatic.com

These general terms and conditions are accepted on 01.06.2020. and enter into force from 02.06.2020.

"V AND V-ISOMATIC" LTD

Sofia, Bulgaria